Princess Cruises Fleet to Feature MedallionClass Experience in 2021 – Cruise Industry News

Princess Cruises announced on Thursday that upon approval to return to service in 2021 its global fleet will feature the company’s MedallionClass Experience, offering a number of new features that leverage touchless technologies and significantly enhance and personalize the guest experience, as well as support new health protocols, the company said.

The line of smart ships is expanding as ship transformation has continued during the pause. Coral Princess, Diamond Princess, Emerald Princess, Grand Princess, Island Princess, Majestic Princess, and Sapphire Princess will return as MedallionClass ships along with the new Enchanted Princess, Princess announced. 

The cruise line’s OceanMedallion wearable device replaces the traditional cruise card and pairs with embedded IoT (“Internet of things”) -driven innovative technology to significantly expand touch-free options and personalization on board Princess MedallionClass ships including:

  • touchless embarkation and disembarkation
  • keyless stateroom entry
  • completely contactless commerce
  • simplified safety training
  • on-demand food, beverages and retail items delivered anywhere on board
  • guest service requests via mobile device chat
  • location-based gaming and wagering
  • entertainment content via smart devices

Princess MedallionClass ships also offer faster Wi-Fi, MedallionNet, the company said, in a press release, saying MedallionNet  offers unprecedented connectivity that’s fast, unlimited and affordable, so guests can stream favorite movies, shows, games and music; connect to favorite social media sites; and video chat from anywhere on the ship. 

“Innovation is allowing us to pair guidance from public health experts with the unparalleled touch-free capabilities of the OceanMedallion honoring our commitment to health and safety, while continuing to reinvent and simplify the experience all together,” said Jan Swartz, president of Princess Cruises. “During this down-time we’ve worked behind the scenes to re-engineer our operation to give guests maximum control of their cruise vacation, as well as to activate the Princess MedallionClass Experience on all of our ships.”

“The same technology we’ve used to simplify and personalize the guest experience on our Princess MedallionClass ships for the past three years is now being further leveraged to safeguard our guests and crew as well,” said John Padgett, chief experience and innovation officer for Carnival Corporation. “That means that the smartest ships at sea are now enabling intelligence-driven safety processes via the OceanMedallion.”

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